The leading retail group with O2O service in Indonesia
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Head of IT,
MAP wants to give customers a premium and effortless customer experience on all channels, Gtech lived up to it.
Mapemall is an online platform of Mitra Adiperkasa, which is the Indonesian retail giant known as MAP. The MAP has more than 300 international brands, over 250 self-operated stores, and 2,200 cooperate stores in 67 cities in Indonesia.
Making the shopping experience seamless. Unify customer experiences and services across channels as well as to provide a holistic view of product and inventory.
The agility, scalability, and flexibility needed to enter new markets, expand operations, and grow revenue.
Personalize to boost sales. Customized online platform Mapemall for MAP Group with high security and performance, craft personalized content & promotions, and deliver a smooth path to purchase.
Order and inventory management take MAP's commerce capabilities to the next level. Enable advanced orchestration between demand and supply – across multiple sales channels and sources of inventory.
More fulfillment options mean more sales. Gtech omnichannel solution provides flexible fulfillment options, including online order ship from store, click & collect, online order return/exchange offline, and place an online order from the offline store.
Seamless data integration and external systems integration.
Be present wherever the customer is, and don't miss out on any conversation
Unify your products, services, and customers across channels
Get a holistic view of the customer and their interactions with your brand