Mitra Adiperkasa Group
The leading retail group with O2O service in Indonesia
About MAP Group
Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004.
MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011.
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Retail Stores
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Indonesian Cities
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Brands
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Retail Concepts
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Employees
Retail
Industry
Third Party Partner
Previous IT Provider
Omnichannel Retail
GTech Solution
MAP Group wants to give customers a premium and effortless customer experience on all, GTech lived up to it.
Ibnu. Tatang
Head of IT , GTech Indonesia
MAP Group wants to give customers a premium and effortless customer experience on all, GTech lived up to it.
Ibnu. Tatang
Head of IT , GTech Indonesia
Challenges
MAP has more than 20 online sales channels with more than 200 online stores. A unified system to manage all the products, inventory, and order data produced by all these channels is needed.
Complex internal and external systems integration. There are over ten systems that need to be integrated in order to provide a single view of the whole business.
The large volume of transaction data. MAP has 400,000+ SKUs, and over 20 million inventory changes from omnichannel every day that need to be processed, all these rely on a robust and intelligent inventory management system.
Performance
Most Indonesian buyers are very brand-conscious when shopping and go for labels they recognize. On MAPCLUB.com, customers in Indonesia can buy a wide variety of fashionable products and brands from the whole world online.

As the only retail group with O2O services, customers of MAP can shop anywhere and pick up as well as get timely after-sales service in more than 250 offline stores.

Also, unified data shifts digital transformation into a higher gear, GTech is moving forward in collaboration with the MAP Group to surprise more than 3 million members.
GTech Solution
· Personalize to boost sales. Customized online platform MAPCLUB.com with high security and performance, craft personalized content & promotions and deliver a smooth path to purchase.

· More fulfillment options mean more sales. GTech provides MAP Group with flexible fulfillment options, including online order ship from store, click & collect, online order return/exchange offline, and placing an online order from the offline store.

· Omnichannel order and inventory management take MAP's commerce capabilities to the next level. GTech solution provides MAP with an advanced orchestration between demand and supply–across multiple sales channels and sources of inventory.
Performance
Most Indonesian buyers are very brand-conscious when shopping and go for labels they recognize. On MAPCLUB.com, customers in Indonesia can buy a wide variety of fashionable products and brands from the whole world online.

As the only retail group with O2O services, customers of MAP can shop anywhere and pick up as well as get timely after-sales service in more than 250 offline stores.

Also, unified data shifts digital transformation into a higher gear, GTech is moving forward in collaboration with the MAP Group to surprise more than 3 million members.
GTech Solution
· Personalize to boost sales. Customized online platform MAPCLUB.com with high security and performance, craft personalized content & promotions and deliver a smooth path to purchase.

· More fulfillment options mean more sales. GTech provides MAP Group with flexible fulfillment options, including online order ship from store, click & collect, online order return/exchange offline, and placing an online order from the offline store.

· Omnichannel order and inventory management take MAP's commerce capabilities to the next level. GTech solution provides MAP with an advanced orchestration between demand and supply–across multiple sales channels and sources of inventory.
Solutions MAP Used
DTC eCommerce platform
Be present wherever the customer is, and don't miss out on any conversation
Omni-channel eCommerce
Unify your products, services, and customers across channels
Customer experience mgmt.
Get a holistic view of the customer and their interactions with your brand
Retail Brands of MAP