MAP Group
The leading retail group with O2O service in Indonesia
About MAP Group
Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004.
MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011.
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RetailStores
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IndonesianCities
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Brands
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RetailConcepts
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Employees
Retail
Industry
3PL Partner
Previous IT Provider
Omnichannel Retail
Gtech Solution
Ibnu. Tatang
Head of IT,
Gtech Indonesia
MAP wants to give customers a premium and effortless customer experience on all channels, Gtech lived up to it.
Challenges
Mapemall is an online platform of Mitra Adiperkasa, which is the Indonesian retail giant known as MAP. The MAP has more than 300 international brands, over 250 self-operated stores, and 2,200 cooperate stores in 67 cities in Indonesia.
Making the shopping experience seamless. Unify customer experiences and services across channels as well as to provide a holistic view of product and inventory.
The agility, scalability, and flexibility needed to enter new markets, expand operations, and grow revenue.
Gtech Solution
Personalize to boost sales. Customized online platform Mapemall for MAP Group with high security and performance, craft personalized content & promotions, and deliver a smooth path to purchase.
Order and inventory management take MAP's commerce capabilities to the next level. Enable advanced orchestration between demand and supply – across multiple sales channels and sources of inventory.
More fulfillment options mean more sales. Gtech omnichannel solution provides flexible fulfillment options, including online order ship from store, click & collect, online order return/exchange offline, and place an online order from the offline store.
Seamless data integration and external systems integration.
Performance
- Most Indonesian buyers are very brand-conscious when shopping and go for labels they recognize. Alongside Mapemall, customers in Indonesia can buy for a wide variety of fashionable products and brands from the whole world online.
- As the only retail group with O2O service, customers of MAP Group can shop anywhere and pick up as well as get timely after-sales service in more than 250 offline stores.
- Unified data shifts digital transformation into a higher gear, Gtech is moving forward in collaboration with the MapClub to surprise more than 3 million members.
Solutions MAP Group Used
Online Store
Be present wherever the customer is, and don't miss out on any conversation
Omni-channel eCommerce
Unify your products, services, and customers across channels
Customer Experience Mgmt.
Get a holistic view of the customer and their interactions with your brand
Retail Brands of MAP
